Unfortunate Incident At Your Restaurant

Dear manager of Bella NapoliI am writing to you because of an unfortunate incident yesterday at noontime. You see, what happened was that my son and I wanted to enjoy a beverage and maybe something to eat, but we couldn’t get a table. According to your waiter, all tables were reserved. This, I am sure wasn’t the case, as the restaurant was totally empty†¦Therefore I am writing this complaint to you, as I don’t want to be treated that way. I was actually in a good mood but that incompetent waiter practically ruined my day. I was speaking Italy, but the rude waiter apparently did not understand it. Nevertheless, I wanted to point out to you, that one of your waiters had bad manners, and that I find this unacceptable.I – before this incident – had a good impression of your restaurant, but unless I am going to be given a proper and formal apology, this was my last time at your restaurant. Furthermore I will spread the word, this will be very unplea sant for your restaurant and will affect your sales.I hope I have made myself very clear. The formal apology must be given within 14 days or else the word will spread and I will consider legal actions.I look forward to hearing from you soon,Yours faithfullyJohn Collins